Returns and refunds

Last updated 18 October 2026.

Changed your mind?

If you live in the UK, you can cancel your order for any reason within 14 days of the day your mat is delivered. Email hello@hexandhorde.com with your order number to tell us, then send the mat back within 14 days of telling us.

• Mats must be unused and in their original condition.
• You pay the cost of sending it back. Please use a tracked service.
• Email us first and we’ll send you the return address.
• We’ll refund the price of the mat and the standard delivery charge within 14 days of receiving it back, to your original payment method.

Damaged, faulty or misprinted?

If your mat arrives damaged, faulty or with a printing error, email hello@hexandhorde.com within 30 days of delivery with your order number and a photo. We’ll send a free replacement or give you a full refund, and you won’t need to send it back.

This doesn’t affect your legal rights as a consumer.

Paid with Klarna?

Refunds go back through Klarna, which updates your payment plan. Keep paying any instalments that are due until the refund appears.